We’re looking for a hands‑on IT Support Technician who will deliver high‑quality end‑user support and help ensure stable, secure day‑to‑day IT services within Digital Workplace & IT Infrastructure. You will provide on‑site support in Finland and remote support across the Nordics, ensuring a consistent, reliable user experience—wherever our colleagues are. 

In this role, you will be responsible for: 

• Delivering end‑user IT support — handle incidents, service requests and user issues promptly and professionally. 

• Managing end‑user devices & workplace equipment — provisioning, installation, replacement and support for laptops, mobiles, peripherals, and meeting room tech according to standards. 

• Supporting identity & access — onboarding/offboarding, account setup, MFA, permissions and standard configurations aligned with policy. 

• Executing approved operational & security tasks — endpoint security, patching, device compliance and vulnerability remediation. 

• Contributing to stability & change readiness — support incident resolution, escalations and major incidents; assist with releases, migrations and infrastructure changes. 

• Collaborating with vendors & internal experts — coordinate local vendor repairs/on‑site services; work closely with the Head of Digital Workplace & IT Infrastructure and senior technical roles on complex issues. 

• Documenting & sharing knowledge — capture common issues, solutions and procedures in the Nordic IT knowledge base. 

We expect you to have: 

• Experience in Microsoft 365 support and administration 

• Experience in Windows client management, including Intune and Autopilot 

• Hands-on experience with on-site hardware support 

• Basic networking knowledge 

• Experience with identity and access management (Entra ID) 

• Experience in ticket handling (preferably Jira) 

• Experience in generic application support 

• Fluent Finnish and English language skills, both spoken and written 

• A relevant IT Technician education 

• A valid driver’s license and access to a car 

Your background may include: 

• Experience from an IT Service Desk 

• ITIL processes (and preferably ITIL Foundation certificate) 

• Experience with outsourced network and data center environments 

• M365 certification 

• E‑commerce domain understanding 

• Swedish language skills 

Most importantly, we value your service-oriented mindset, proactive and structured way of working, and genuine willingness to learn and develop. You approach situations with empathy and professionalism, stay calm under pressure, prioritize effectively, communicate clearly, and collaborate smoothly across teams while remaining curious about new technologies. 

We offer you: 

• A full-time, permanent position in a Nordic setup where your work has clear and visible impact on colleagues’ daily work experience and the stability and security of our workplace environment 

• The opportunity to work in a modern Digital Workplace environment and develop your technical expertise 

• A collaborative and supportive team culture where knowledge sharing and continuous improvement are encouraged, and where your contribution is visible, valued, and impactful 

• Flexible ways of working combining on-site and remote support 

We follow the collective agreement for the commercial sector. The salary range for the position is 2,800–3,300 € per month, depending on your experience and expertise. The primary location is Tammisto (Vantaa), and the role includes travel to other offices (Riihimäki and Tampere). 

We look forward to getting to know you! Please submit your application by 22 March 2026 and join us in strengthening a stable and secure digital workplace across the Nordics. The position will be filled as soon as the right candidate is found.